PRIVACY POLICY
Fractal Healthcare Studio Pty Ltd ("Fractal") is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, media and publications, other publicly available sources, cookies and third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Fractal uses Google Analytics as a website analytics tool to collect data about how you interact with their website, including:
- device IP address (collected and stored in an anonymised format);
- date and time when pages were accessed;
- downloads, time spent on page and bounce rate;
- referring domain and out link if applicable;
- device type, operating system and browser information;
- device screen size; and
- geographic location (city).
This information will not ordinarily be personal information, because you will not be identified, or reasonably identifiable from it.
View Google Analytics privacy policy.
Your Personal Information may be disclosed in a number of circumstances including third parties where you consent to the use or disclosure and where required or authorised by law.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Fractal will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
This Policy maychange from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at info@fractalstudio.au
